Return Policy & Shipping

  • Shipping will be carried out by one of our logistic brands: DHL Express, FedEx, UPS.
  • Door to door shipping, insured delivery including online tracking.
  • Total turnover time of 2-3 weeks. Rush orders are available.
  • We offer free shipping worldwide, but there are countries/islands that hard to deliver to, extra charges can be applied.
  • We do not ship to PO boxes
  • Customers outside the US are responsible for any customs and import taxes that may apply.
  • If the sign or the package arrives at the customer broke or damaged, the customer must notify The Neonist support team no later than 24 hours after receiving the package
  • Refunds will be processed when the request to return is made within 14 days from the receipt of delivery. 
  • We want you to buy with confidence anytime you purchase from us. That’s why we guarantee a full refund in case you’re unsatisfied with our product or service.
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