Return Policy & Shipping
- Shipping will be carried out by one of our logistic brands: DHL Express, FedEx, UPS.
- Door to door shipping, insured delivery including online tracking.
- Total turnover time of 2-3 weeks. Rush orders are available.
- We offer free shipping worldwide, but there are countries/islands that hard to deliver to, extra charges can be applied.
- We do not ship to PO boxes
- Customers outside the US are responsible for any customs and import taxes that may apply.
RETURNS & REFUND:
- If the sign or the package arrives at the customer broke or damaged, the customer must notify The Neonist support team no later than 24 hours after receiving the package
- Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
- We want you to buy with confidence anytime you purchase from us. That’s why we guarantee a full refund in case you’re unsatisfied with our product or service.